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VSA arts of Florida's mission is to create a society where people with disabilities can learn through, participate in and enjoy the arts.
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Assisting Older Patrons

The patronage of patrons who are older helps to sustain many arts organizations. The older population is expected to comprise 21% of the population by year 2030 (U.S. Senate Special Committee on Aging). This significant figure emphasizes the importance of learning more about older adults and working to meet their needs.

Twenty percent of the population over the age of 65 has some degree of disability. Of the remaining 80% who are not disabled, many experience sensory changes that many affect their ability to enjoy a museum exhibit. Most people will experience some sensitivity to sensory stimulation as they age. When reaching age 70 or older, individuals may discover that their vision, hearing, taste and smell are not what they used to be. These individuals may be a large portion of your patrons as we also know that as people age they expect to continue to do the things that they have always done. Although many older adults may not need specific assistance, they can benefit by your understanding their specific needs.

The changes a person may experience in mobility, vision, and hearing vary according to the person. In addition to sensory changes, older adults may also move more slowly and have less stamina. Almost 50% of older adults have arthritis and most individuals have some degree of weakening in their muscles. Therefore, they may have difficulty standing or walking for long periods without a break.

As with any disability, the manifestation of that disability can range from imperceptible to pronounced. Do not make assumptions about what assistance is required based on a patron’s age.

Possible frustrations for older patrons while visiting a museum include:

  • The distance one has to walk from the car to the museum.
  • The long, often physically demanding, wait for the tour or IMAX show to begin and no place to sit while waiting for the tour to begin.
  • Finding one’s way around a large and confusing building.
  • Aisles without hand railings.
  • Poorly lit exhibit areas and floor levels that change.
  • Highly patterned carpet or floor can create feelings of vertigo or illusions of depth.

Remember these Basic Tips

  • Provide clear and bright lighting because it makes it easier to see. People who are older also experience hearing loss. Good lighting allows people with hearing problems to watch lip movements and facial expressions more easily. Also, glare from shiny floors, windows or furniture can make it more difficult to discern objects and to walk through a room comfortably.
  • Older eyes generally find it difficult to adjust to abrupt changes in light and seeing colors in the blue-green end of the spectrum.
  • People who walk with assistive devices such as canes or walkers may need frequent rest stops during a long walk.
  • Allow extra travel time. Don’t rush or hurry someone who is older as this can make them nervous, increase their discomfort, and decrease their abilities.
  • If you are pushing someone in a wheelchair through a noisy area be aware that they may not hear you speaking if you are directly behind them.
  • Be respectful. All people deserve to be treated with courtesy and respect. Someday you may also experience limited mobility, sight, hearing, or cognitive comprehension.
  • Pride often prevents older patrons from asking for assistance, so be alert for any signs of fatigue or confusion and offer assistance. Don’t take offense if they refuse.

When conducting a tour that includes patrons who are older remember:

  • When providing directions to patrons, be sure to give them from the person’s point of view (i.e. from their right or left, etc.).
  • Select well-organized, uncluttered exhibits. Sometimes older patrons can become confused by an overload of visual, auditory or tactile stimulation.
  • Avoid distractions such as patterned clothing. Position yourself in front of a solid background when giving information.

Questions You Should Ask About Your Museum

  • What is the average wait from the time the lobby opens until the tour begins? How long will the patrons have to stand in line?
  • What accommodations can be offered a patron who is experiencing difficulty standing for a long period?
  • Is seating available in the lobby? Is that seating easy to get in and out of? Does the seating have supportive backs and arms? Are folding chairs available if permanent seating is not?
  • Does museum staff have access to flashlights? Are the hallways and exhibit rooms in the museum lit adequately?
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VSA arts of Florida, University of South Florida
3500 E. Fletcher Avenue, Suite 234 Tampa, Florida 33613
Telephone 813-975-6962 Toll-free 888-844-ARTS
Fax 813-975-6596 TDD/TTY 813-975-6962 or 888-844-ARTS


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